OutbackDirect.co.uk – An Official UK Outback Partner (Trading Site of Worldofpower.co.uk Limited)
OutbackDirect.co.uk is a trading site of World of Power.co.uk Limited. Outback Direct is the number 1 site for Parts and Accessory in the UK. We currently hold in stock 1000’s of parts and accessories for current and older Outback barbecues that are available for next day delivery.
We endeavour to ensure rapid and secure product delivery the length and breadth of mainland United Kingdom, this factor coupled with our excellent customer service has led to the market position we currently enjoy.
How to contact our Web Team
Where possible we would like to encourage total e-commerce trading with our web customers, please see below for preferred methods of contact with our Web Team.
Instant Live Help
Monday to Friday 9am - 5pm
The easiest and fastest method of contact is our Instant Live Help Messenger. Please look for the Live Help Available icon at the top and bottom of each category and product page. This feature works very much like MSN instant messenger and gives you instant contact with our Web Team.
Email - Available 24 Hours
To e-mail our Web Team please click here
We endeavour to respond to all e-mails within 48 working hours, most are dealt with on the day of receipt however if your request requires us to seek advise from another source this may take longer but we will do what we can to keep you informed.
Telephone Hours : Mon - Fri : 10.00am - 4.00pm
Of course you can always telephone our Web Team on 01298 213 134 during office/showroom hours Monday - Friday 10-4 However, during busy times of high demand the telephone system may not be the best option for you to contact us, we do endeavour to answer all calls.
*Please note calls to this number are recorded for quality and tranining purposes.
Days of Rest
Currently our office's and Showroom are closed on Sunday's and Bank Holiday's, sorry for any inconvenience this may cause.
Terms and Conditions
These Terms and Conditions govern the supply of goods sold by World of Power.co.uk Limited ("we" and "us") to the customer ("you")
World of Power.co.uk Limited
Dew Pond Lane
Tongue Lane Industrial Estate
Telephone: 01298 213134 (calls charged at standard rate)
Fax : 01298 213129
Telephone: Mon - Fri : 10.00am - 4.00pm
Showroom: Mon - Fri : 9.00am - 5.00pm. Saturday 9.00am - 1.00pm
Bank Holidays - Closed
Registered VAT No. 758155603
Company Registration No. 4461783
Terms and conditions do not affect your statutory rights as a consumer. The consumer's statutory rights are not excluded or limited in anyway in accordance with the Sale of Goods Act 1979 (as amended).
Purchasers are required to be 18 or over and accept our full terms, conditions & disclaimer before products are dispatched.
Errors and Omissions Excepted (E&OE):
Every care is taken by World of Power.co.uk Limited to ensure that all information on their website is present and correct - sometimes there may still be errors on this website. If you find an error or omission, please let us know, and we will correct is as soon as possible after verification. We apologise for any inconvenience that may be caused due to any errors or omissions present.
Price and Payment
We must receive payment for the whole of the price of the goods we supply to you before delivery unless we have agreed otherwise in advance in writing.
VAT @ 20% is already included in prices shown.
Satisfactory delivery is a crucial part of the service offered by World of Power.co.uk Limited, and we aim to provide an efficient, professional and punctual delivery schedule for all our products.
We are committed to providing a safe carrier service to get the products to you in perfect condition. To help ensure that you receive your products in perfect condition products weighing over 30kg and other fragile products will most often be delivered on a pallet. Pallet delivery is around 5 times more expensive than parcel delivery but it is well worth the extra to save the frustrations of receiving a damaged product and the hassle of arranging a replacement. All pallet deliveries are booked in with you by your local depot.
During adverse weather conditions we will do our utmost to ensure your goods get to you on time, you will be advised of any delays due to adverse weather.
What are your UK delivery charges?
World of Power offers free standard delivery on orders* exceeding £50.00 (inc. VAT) to mainland England, Wales and Southern Scotland. Orders under £50.00 (inc. VAT) are subject to a delivery charge of £5.99 (inc. VAT).
Northern Ireland Delivery and Isle of Wight
For Northern Ireland, Isle of Wight and Scottish Islands, deliveries extra charges will apply, for a pallet delivery - item or items over 30kg a pallet charge is levied of £75.00 including VAT, for other parcels a charge of £25.00 including VAT. On rare occasions that these charges do not cover the cost of freight we will contact you prior to the dispatch of your order to make any necessary changes to your order. Please also note that delivery to Northern Ireland and Isle of Wight is 5 working days.
These charges are not automatically added to your order so we will contact you prior to dispatch to ensure you are aware of the charges.
Delivery to BFPO addresses is approximately £10 for smaller orders (upto 2kgs), these charges are not automatically added to your order so we will contact you once your order has been received regarding the delivery cost.
Unfortunately, we do not deliver to The Scottish Islands, Isle of Man, Scilly Isles, Channel Islands, and any countries outside of mainland UK.
If you choose to purchase a product for forward delivery to an address outside our delivery area; should the item require any kind of repair or replacement, we will only collect the product from the UK delivery address.
If you are paying via American Express we can only deliver to the card holders address. We will contact you in the event of an order being placed to a different address to advise of these terms.
*All orders to be delivered to the following Northern Scotland postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT) for parcel deliveries
FK 19 -21
IV 1-28, 30 – 37, 40, 54, 63
PH 15-26,30-41, 49-50
All Pallet orders to be delivered to the following London and Scottish Highlands postcodes will incur an additional delivery surcharge of £17.99 (inc. VAT)
All Pallet orders to be delivered to the following postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT)
These charges are added to your order automatically if your order falls under these categories.
Items in stock are normally despatched within 24 hours small items usually are delivered on the next working day larger items a delivery date will be arranged by us or our couriers . Out of stock items are typically available within 7 working days, our customer service department will contact you if we foresee any delays beyond this, with the option to cancel or change your order. You will be notified by e-mail when your order is despatched, this e-mail will include your order consignment number and carrier contact details. Please note we can not be held responsible for any orders delayed in the carrier service as this is simply beyond our control. All orders need to be signed for and cannot be left without a signature.
If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED' If the number of parcels do not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY' It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for. All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.
Cancellation / Returns If you are a consumer, you have the right to cancel the order in writing by fax, letter or e-mail for 7 working days after the day on which the goods are received without giving a reason and the full price and delivery charge will be refunded. The cost of returning any item is at the cost of the purchaser.
Refunds Where a product is returned under the cancellation provisions above we will refund the cost of the product and any order/delivery charges incurred in delivering the product to you within 30 days of receiving notice of cancellation.
Faulty Products If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights under the Sale of Goods Act 1979 (as amended). Any such products can be returned to us free of charge.
We will not be liable to you, whether arising as a result of breach of contract or in tort or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising as a result of any problem in relation to the goods, although this does not exclude or limit our liability for death or personal injury resulting from our negligence.
Guarantees and Warranties All guarantees, warranties and assistance from World of Power.co.uk Limited are offered in addition to your statutory rights as a consumer.
Complaint Handling Procedure The Company endeavours to respond to complaints within 5 working days. We always endeavour to handle complaints fairly and swiftly, keeping the customer informed about progress. Feedback on how we can improve our service is always welcome. In all cases please do not hesitate to contact our customer services department, the contact details of which are:
World of Power.co.uk Limited
Dew Pond Lane
Tongue Lane Industrial Estate
Telephone - customer services on 01298 213 134
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. Through SagePay we accept most credit cards including: Visa, Mastercard, Maestro, Visa Debit & Visa Electron, American Express and payments through PayPal. We must receive payment for the whole of the price of the goods we supply to you before delivery unless we have agreed otherwise in advance in writing.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
SagePay (formerly Protx) uses a Secure Server SSL (Secure Sockets Layer) is in operation during Checkout. 128 bit encryption is the safest form of online encryption for your security and peace of mind.
All online transactions that are processed on a secure server will always display the golden padlock in the bottom right hand corner of your computer screen. Also, https:// will show in the address bar. All credit card numbers are encrypted and are only decrypted after they reach our computer. They are not held in clear text on any website.
Supply of Free of charge Products
Where possible we supply free of charge products as per the description on our website, we reserve the right to supply an alternative product of the same quality and value if necessary.
*Please note free of charge products advertised on our web sites only apply to online orders, click and collect and retail showroom orders.
To the fullest extent permitted at law, World of Power.co.uk Limited (trading as OutbackDirect.co.uk) is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this web site or its contents including, with limitation, warranties of merchantability and fitness for a particular purpose.
In addition, World of Power.co.uk Limited (OutbackDirect.co.uk) does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this web site, to the fullest extent permitted at law, neither World of Power.co.uk Limited, OutbackDirect.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site.
Purchasers are required to be 18 or over and accept our full terms and conditions before products are dispatched.
The consumers statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended)
OutbackDirect.co.uk (World of Power.co.uk) respects your rights as a consumer according to the UK Data Protection acts of 1984 and 1998.
We only collect information through the ordering/registration process, or from your enquiry. We only collect information that is required specifically to create a more personal shopping experience, and to process your orders.
The type of information we will collect about you includes your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The person responsible for privacy matters is Mrs Stokes. OutbackDirect.co.uk does not disclose buyers information to third parties. We will not send you emails unless they are in connection with your purchase or enquiry.
All material on this website is copyright OutbackDirect.co.uk@2012 and its affiliates. All rights reserved.