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About Us
OutbackDirect.co.uk - Number 1 for Customer Service
OutbackDirect.co.uk is a trading site of World of Power.co.uk Limited. We endeavour to ensure rapid and secure product delivery the length and breadth of mainland United Kingdom, this factor coupled with our excellent customer service has led to the market position we currently enjoy.
How to contact our Web Team
Where possible we would like to encourage total e-commerce trading with our web customers, please see below for preferred methods of contact with our Web Team.
Instant Live Help
Available Monday to Saturday 10am - 4.30pm (and when icon is showing on the site at other times)
The easiest and fastest method of contact is our Instant Live Help Messenger. Please look for the Live Help Available icon at the top and bottom of each category and product page. This feature works very much like MSN instant messenger and gives you instant contact with our Web Team.
Email - Available 24 Hours
To e-mail our Web Team please click the Email Us link to our contact email form or email enquiries@outbackdirect.co.uk
We endeavour to respond to all e-mails within 48 working hours, most are dealt with on the day of receipt however if your request requires us to seek advise from another source this may take longer but we will do what we can to keep you informed.
Telephone - Available Monday - Saturday 10 am - 4.30 pm
Of course you can always telephone our Web Team on 01298 213 134 during office/showroom hours Monday - Saturday 9-5pm.. However, during busy times of high demand the telephone system may not be the best option for you to contact us, we do endeavour to answer all calls.
Days of Rest
Currently our office's and Showroom are closed on Sunday's and Bank Holiday's, sorry for any inconvenience this may cause.
Terms and Conditions These Terms and Conditions govern the supply of goods sold by World of Power.co.uk Limited ("we" and "us") to the customer ("you")
OutbackDirect.co.uk
World of Power.co.uk Limited
Dew Pond Lane
Tongue Lane Industrial Estate
Buxton
Derbyshire.
SK17 7LF
Telephone: 01298 213 134 (calls charged at standard rate)
Fax : 01298 70 888
E-mail: using our contact email form found on our website or
E-mail: webteam@worldofpower.co.uk
Normal Showroom / Business Hours Monday to Saturday 9.00am to 5.00pm (excluding Bank Holidays)
Telephone Hours Monday to Saturday 10.00am - 4.30pm (excluding Bank Holidays)
Registered VAT No. 758155603
Company Registration No. 4461783
Terms and conditions do not affect your statutory rights as a consumer. The consumer's statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended).
Purchasers are required to be 18 or over and accept our full terms, conditions & disclaimer before products are dispatched.
Price and Payment We must receive payment for the whole of the price of the goods we supply to you before delivery unless we have agreed otherwise in advance in writing.
VAT @ 17.5% is already included in prices shown.
What are your UK delivery charges? World of Power is proud to offer free standard delivery on orders exceeding £100.00 (inc. VAT) to mainland England, Wales and Southern Scotland.
Orders under £100.00 (inc. VAT) are subject to a delivery charge of £7.99 (inc. VAT)
Unfortunately, we do not deliver to The Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Channel Islands, The Isle of Wight and any countries outside of mainland UK.
Please note: If you choose to purchase a product for forward delivery to an address outside our delivery area; should the item require any kind of repair or replacement, we can only collect the product from a UK address.
*All orders to be delivered to the following Northern Scotland postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT) for parcel deliveries
AB
FK 19 -21
IV 1-28, 30 – 37, 40, 54, 63
KW 1-3, 5-14
PH 15-26,30-41, 49-50
PA 21-40
All Pallet orders to be delivered to the following London and Scottish Highlands postcodes will incur an additional delivery surcharge of £17.99 (inc. VAT)
AB
DD
IV
KW 1-14
PA 41
PH
E, EC
N, NW
SE, SW
W, WC
All Pallet orders to be delivered to the following postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT)
DG
EH
FK
G
KA 1-26
KA 29-30
KY
ML
PA 1-19
SA
TD
TR
If extra delivery charges are applicable be assured a member of our webteam will contact you to confirm the approximate carriage charges and the goods will not be dispatched until after you approve the quotation and pay the additional cost.
In all instances please be assured Customer Services will contact you with any extra delivery charge before your credit card is debited (with an option to cancel your order).
Delivery Schedule Items in stock are normally despatched within 24 hours on a 2-3 day delivery service. Out of stock items are typically available within 14 working days, our customer service department will contact you if we foresee any delays beyond this, with the option to cancel your order. Deliveries are sometimes sent direct from the manufacturer / UK importer.
Please note we can not be held responsible for any orders delayed in the carrier service as this is simply beyond our control.
All orders need to be signed for and cannot be left without a signature
Important Notice If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED'
If the number of parcels does not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY'
It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.
All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.
Cancellation / Returns If you are a consumer, you have the right to cancel the order in writing by fax, letter or e-mail for up to 7 working days from receipt of the goods without giving a reason and the full price and delivery charge will be refunded. You will be responsible for and the costs of returning the product. The product should be returned as soon as reasonably practicable. Should you fail to do so, we are entitled to charge you for the costs of recovery of the goods. You have a duty to take reasonable care of the goods whilst in your possession.
If on return of any product during the cancellation period it is not received in a reasonable condition this may allow us to make a claim for breach of your statutory duty to take reasonable care of the goods.
All returned products of this nature are photographed on arrival at our goods in department. Please note that where a spare part has been ordered incorrectly you will be charged a 15% restocking fee to return the item so please ensure you are ordering the correct part before you order.
Refunds Where a product is returned under the cancellation provisions above we will refund the cost of the product and any order/delivery charges incurred in delivering the product to you within 30 days of receiving notice of cancellation.
Faulty Products If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights under the Sale of Goods Act 1979 (as amended). Any such products can be returned to us free of charge.
We will not be liable to you, whether arising as a result of breach of contract or in tort or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising as a result of any problem in relation to the goods, although this does not exclude or limit our liability for death or personal injury resulting from our negligence.
Guarantees and Warranties All guarantees, warranties and assistance from World of Power are offered in addition to your statutory rights as a consumer and in accordance with the SAFEBUY code of practice.
Complaint Handling Procedure The Company endeavours to respond to complaints within 5 working days. We always endeavour to handle complaints fairly and swiftly, keeping the customer informed about progress. Feedback on how we can improve our service is always welcome. In all cases please do not hesitate to contact our customer services department, the contact details of which are:
Customer Services
World of Power.co.uk Limited
Dew Pond Lane
Tongue Lane Industrial Estate
Buxton
Derbyshire
SK17 7LF.
Telephone - customer services on 01298 213 134
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. Through SagePay we accept most credit cards including: Visa, Mastercard, Maestro, Visa Debit & Visa Electron, Solo, American Express and payments through PayPal. We must receive payment for the whole of the price of the goods we supply to you before delivery unless we have agreed otherwise in advance in writing. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Credit Card Security
SagePay (formerly Protx) uses a Secure Server SSL (Secure Sockets Layer) is in operation during Checkout. 128 bit encryption is the safest form of online encryption for your security and peace of mind.
All online transactions that are processed on a secure server will always display the golden padlock in the bottom right hand corner of your computer screen. Also, https:// will show in the address bar. All credit card numbers are encrypted and are only decrypted after they reach our computer. They are not held in clear text on any website. |
Disclaimer
To the fullest extent permitted at law, World of Power (trading as OutbackDirect.co.uk) is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this web site or its contents including, with limitation, warranties of merchantability and fitness for a particular purpose.
In addition, World of Power (OutbackDirect.co.uk) does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this web site, to the fullest extent permitted at law, neither World of Power.co.uk Limited, OutbackDirect.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site.
Purchasers are required to be 18 or over and accept our full terms and conditions before products are dispatched.
The consumers statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended) |
Privacy Policy
OutbackDirect.co.uk (World of Power.co.uk Limited) respects your rights as a consumer according to the UK Data Protection acts of 1984 and 1998 and the SafeBuy code of practise.
We only collect information through the ordering/registration process, or from your enquiry. We only collect information that is required specifically to create a more personal shopping experience, and to process your orders.
The type of information we will collect about you includes your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The person responsible for privacy matters is Mrs Stokes. OutbackDirect.co.uk does not disclose buyers information to third parties. We will not send you emails unless they are in connection with your purchase or enquiry.
(In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).”
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. Cookies expire after a short period. |
Copy Right
All material on this website is copyright OutbackDirect.co.uk@2010 and its affiliates. All rights reserved. |
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